Furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are noted on an item's product page and in your Shopping Cart.
Furniture shipments generally take 2 – 3 weeks from the time the order leaves the warehouse. This time is in addition to the lead times indicated on the website.
Furniture that is shipped with an in-home delivery service via Standard Delivery will be placed inside the main threshold of the home.
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.
How to Receive Your Shipment:
Please take the time to read the following important information regarding the delivery of your furniture.
Please estimate 2 – 3 weeks for delivery in addition to the lead time stated on the website. The freight company will contact you to arrange a delivery appointment (Monday – Friday) once the shipment has arrived in your local area. Please note that the shippers are not Mother Hubbard’s Cupboards employees; they are independent contractors.
Mother Hubbard's takes great pride in packaging their furniture. Unfortunately, pieces are occasionally damaged during transit. Should this happen during your delivery, here are some helpful suggestions to protect your investment:
- You must be present to receive, inspect and sign for your delivery.
- It is important to be as detailed and descriptive as possible on the packing slip before you sign for your items. A signature indicates acceptance; if you simply sign without inspecting the box or its contents, then you are accepting the shipment “as is.” We will not be able to file a claim with the shipper on your behalf unless you notate any damages at the time of delivery.
- The shippers will bring the item across the threshold of your home. If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note “not inspected at delivery” on the shipping waybill. However, if the box is compromised in any way, please note “box damaged, possible damage to piece, not inspected at delivery” on the waybill. Any damages must be reported to our customer service department within 5 days of receipt of the item.